Helvede

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bluestarultor"Magic Help Line, my name is Lenore. How can I assist?" I addressed the mirror.A turquoise cube materialized. "I'd like to leave feedback on a book I bought, Shapeshifting for the Uninitiated. I'm a math teacher and this is all very new to me.""I'm so sorry, sir, but I'm afraid we don't submit third-party reviews. I should be able to fix your being a cube, though. Let me go ahead and prepare a counterspell to a Quadrilateral Curse.""Oh, no, positive feedback! I've never been happier!" the cube shifted into a lavender dodecahedron. "A crone I met at the supermarket said she could tell I had natural shapeshifting talent and pulled the book straight out of her handbag.""Ah, that's wonderful! I'm sure it's working wonderfully to teach your students geometry!""I teach calculus, miss," he shifted back into a human. "Teachers do have hobbies outside of work.""Ah, my apologies. Let me bring up a list of review sites."<a href="https://tech.lgbt/tags/TootFic" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TootFic</a> <a href="https://tech.lgbt/tags/SmallStories" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#SmallStories</a> <a href="https://tech.lgbt/tags/MicroFiction" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#MicroFiction</a> <a href="https://tech.lgbt/tags/shapeshifter" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#shapeshifter</a> <a href="https://tech.lgbt/tags/shapeshifting" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#shapeshifting</a> <a href="https://tech.lgbt/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a>

Bob YoungA 79 year-old man on the East Coast surprised me this weekend. He called me to work remotely on his Windows 7 computer. I think I talked him into upgrading to a new computer with Windows 11. He asked me for recommendations. I gave him the minimum specs I recommend and taught him how to read the specs in the ads at Best Buy. He said he knows a local computer shop, and he thinks he’ll just go in there with the list of specs I gave him and ask them to put one together.That was the part that shocked me.He’s in a state on the Atlantic Coast. He knows a local computer shop. Yet he calls me, in Washington State, for tech support.Okay then. I’m honored, and happy to help.<a href="https://infosec.exchange/tags/CallMeIfYouNeedMe" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CallMeIfYouNeedMe</a> <a href="https://infosec.exchange/tags/FIFONetworks" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#FIFONetworks</a><a href="https://infosec.exchange/tags/HelpDesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#HelpDesk</a> <a href="https://infosec.exchange/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a> <a href="https://infosec.exchange/tags/RemoteSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#RemoteSupport</a>

Dr PenSlightly urgent need of good tutorials for data analytics and using R - its for a masters student (I know her dad). Any recs pls let me know asap!<a href="https://mastodon.social/tags/data" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#data</a> <a href="https://mastodon.social/tags/dataanalytics" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#dataanalytics</a> <a href="https://mastodon.social/tags/analytics" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#analytics</a> <a href="https://mastodon.social/tags/r" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#r</a> <a href="https://mastodon.social/tags/tutorial" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#tutorial</a> <a href="https://mastodon.social/tags/techsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techsupport</a>

Padraig 🌈Come work with me. <a href="https://mastodon.world/@blacknight" class="u-url mention" rel="nofollow noopener noreferrer" target="_blank">@blacknight</a> is hiring for a new Technical Support Executive. <a href="https://www.irishjobs.ie/job/Technical-Support-Executive/a-job104480090" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://www.irishjobs.ie/job/Technical-Support-Executive/a-job104480090</a><a href="https://mastodon.ie/tags/fedijobs" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#fedijobs</a> <a href="https://mastodon.ie/tags/mastodaoine" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#mastodaoine</a> <a href="https://mastodon.ie/tags/ireland" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ireland</a> <a href="https://mastodon.ie/tags/techsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techsupport</a> <a href="https://mastodon.ie/tags/job" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#job</a> <a href="https://mastodon.ie/tags/jobfairy" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#jobfairy</a>

your auntifa liza 🇵🇷 🦛 🦦QUESTION does anybody have any tips on how to deal with stalled <a href="https://mastodon.social/tags/bittorrent" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#bittorrent</a> downloads from @internetarchive? these are all public domain movies from the 1910s, 20s and 30s and they stop 99.5 or 99.9%. some seem to be complete at 99.9% but most don’t work. bittorrent can be very frustrating like that. i force checkout and download and nothing happens. <a href="https://mastodon.social/tags/movies" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#movies</a> <a href="https://mastodon.social/tags/torrents" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#torrents</a> <a href="https://mastodon.social/tags/techSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techSupport</a>

fotoFi<a href="https://cyberplace.social/@GossiTheDog" class="u-url mention" rel="nofollow noopener noreferrer" target="_blank">@GossiTheDog</a> Edited: Apple used to have excellent tech support. Yesterday spent 2 hours interacting with their "chat" tech support and low level phone support that eventually got me locked out of my account - before being escalated to a senior hooman who solved it immediately. Sigh. <a href="https://mastodon.social/tags/apple" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#apple</a> <a href="https://mastodon.social/tags/techsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techsupport</a>

Spytfyre<a href="https://mastodon.scot/tags/techHelp" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techHelp</a> <a href="https://mastodon.scot/tags/techSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techSupport</a> needed because I just can't right now... Anyone with an <a href="https://mastodon.scot/tags/xbox" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#xbox</a> one s and an <a href="https://mastodon.scot/tags/LG" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#LG</a> smart TV know why HDMI port detects the Xbox, says something briefly about SIMPLINK then says no input check external device power? Tried 2 x HDMI cables and 2 x hdmi inputs on TV with no adaptors, tried two power cables as well... Works fine with regular monitor and all updates done there. <a href="https://mastodon.scot/tags/boostsAppreciated" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#boostsAppreciated</a> <a href="https://mastodon.scot/tags/boostsWelcomed" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#boostsWelcomed</a> <a href="https://mastodon.scot/tags/FediTech" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#FediTech</a>

Rasta”Technical problems are caused by the loose nut at the end of the keyboard " <a href="https://mstdn.ca/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a>Happy <a href="https://mstdn.ca/tags/Caturday" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Caturday</a>

Bob YoungQ) What's the most dangerous folder in a Windows computer?A) The default downloads folder.Okay, if you asked me that question out of the blue, I’d probably say C:\Windows\System32, but just go with me for a minute here.In the world of small business/home office/residential IT support, moving someone’s data to their new computer is a common task. And, often, the user is the Administrator on their own computer, so they can download and install anything. Anything at all.Some things I always transfer: Documents, Music, Pictures, Favorites, and so on. But the Downloads folder is a crazy beast. Some people use it as a storage location. They download stuff and just leave it there. Manuals, legal documents, bank statements, all kinds of things. So I have to check, I can’t just ignore it.But the default downloads folder is also full of executable files, mostly installers for apps and printer driver packages. If the client downloaded a program – maybe a game – that contains a trojan, this is where it will be. The Downloads folder is frequently the home of malware origin files.(Sidenote: three malware file types you should know about are origin files, loader files, and active files. They exist in various combinations. For example, the origin file may be the active file, but sometimes it’s not, and the origin file may pass a virus scan).Okay, back to the main point.When I’m transferring the data to the client’s new computer, I put the contents of the Downloads folder on the screen and ask them, “Do you need any of these files?” Usually, they look confused, and then I know it’s safe to not transfer the Downloads folder’s contents. I don’t care about the app installers and printer drivers, because I’m going to download and install the latest version anyway. The installers in the Downloads folder may be older versions.THE LESSON Be wary of the client’s default downloads folder. Transfer any items after evaluating them individually. Don’t just copy the folder contents.<a href="https://infosec.exchange/tags/CallMeIfYouNeedMe" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CallMeIfYouNeedMe</a> <a href="https://infosec.exchange/tags/FIFONetworks" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#FIFONetworks</a><a href="https://infosec.exchange/tags/HelpDesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#HelpDesk</a> <a href="https://infosec.exchange/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a> <a href="https://infosec.exchange/tags/RemoteSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#RemoteSupport</a>

Nathan 🇵🇷I've got a strange problem with <a href="https://mastodon.bsd.cafe/tags/linux" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#linux</a> <a href="https://mastodon.bsd.cafe/tags/mint" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#mint</a> <a href="https://mastodon.bsd.cafe/tags/cinnamon" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#cinnamon</a> on a Lenovo P51s. 5.15.0-131-generic #141-UbuntuWhen the lid has been closed and is opened the desktop login won't come up, instead I see a terminal with info about the USB state and bluetooth state. I can put the device on the dock and watch the updated info on the screen but cannot get back to the desktop.I can access tty1 and tty4 only but cannot get X11 back without reboot.What can I do to fix this?<a href="https://mastodon.bsd.cafe/tags/ubuntu" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ubuntu</a> <a href="https://mastodon.bsd.cafe/tags/techsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techsupport</a>

Bob YoungA small business client called me this morning in a panic. Their Dell computer prompted them to do “an update,” the client clicked okay, things happened, and then the screen went black. The client then tried to restart the computer and got a black screen again. Next they unplugged the computer, and that’s when they called me.I asked, “During this whole time, did you ever see the word ‘firmware’ on the screen? Or B-I-O-S?”“Yes.”I cringed a little. “Okay, let’s plug it back in and see what we can do.” Reports of various blinking lights, sounds, then nothing. “Let’s leave it alone for several minutes, don’t do anything with it, and I’ll call you back.” I waited about ten minutes and then called the client.Now we were able to power off, power back on, it booted normally, and the client logged in. Crisis averted!Sometimes updates – firmware or otherwise – take longer to complete than we might like. This calls for patience. Go get a cup of coffee, or read “Gone With the Wind,” or something. Give it time. If you turn the computer off or try to reboot it at the wrong time during a firmware update, you run the risk of “bricking” the computer.<a href="https://infosec.exchange/tags/HelpDesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#HelpDesk</a> <a href="https://infosec.exchange/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a> <a href="https://infosec.exchange/tags/RemoteSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#RemoteSupport</a><a href="https://infosec.exchange/tags/CallMeIfYouNeedMe" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CallMeIfYouNeedMe</a> <a href="https://infosec.exchange/tags/FIFONetworks" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#FIFONetworks</a>

I wonder...<a href="https://infosec.exchange/@Linknation" class="u-url mention" rel="nofollow noopener noreferrer" target="_blank">@Linknation</a> <a href="https://mstdn.social/@kevinrns" class="u-url mention" rel="nofollow noopener noreferrer" target="_blank">@kevinrns</a> <a href="https://mstdn.social/@pschanen" class="u-url mention" rel="nofollow noopener noreferrer" target="_blank">@pschanen</a> Don't be that <a href="https://lgbtqia.space/tags/asshole" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#asshole</a>. You understand your <a href="https://lgbtqia.space/tags/computer" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#computer</a>. This makes you a member of a <a href="https://lgbtqia.space/tags/minority" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#minority</a>. Unless you are going to <a href="https://lgbtqia.space/tags/volunteer" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#volunteer</a> to be someone's <a href="https://lgbtqia.space/tags/techSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techSupport</a>, do not tell them to do things with their <a href="https://lgbtqia.space/tags/computers" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#computers</a> that they do not understand. My opinion is informed by the thirty or so years I've had <a href="https://lgbtqia.space/tags/Linux" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Linux</a> on my personal boxen. I help <a href="https://lgbtqia.space/tags/boomers" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#boomers</a> run blogs. These are not stupid people, but they struggle with <a href="https://lgbtqia.space/tags/password" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#password</a> <a href="https://lgbtqia.space/tags/managers" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#managers</a>. There no way they can operate a Linux system without a fucktonne of support.

Woozle HypertwinAnyone know how you do <code>ssh -X</code> when the remote has installed Wayland instead of X11? <a href="https://toot.cat/tags/techSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techSupport</a>

David Leszcynski (he/him)So I work in <a href="https://hoosier.social/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a>. Been doing it a long time. Currently providing support via email. It’s become VERY evident when folks think we are bots. Many emails come in now written like an <a href="https://hoosier.social/tags/AI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#AI</a> prompt and it drives me wild. We are very much humans and won’t go against our policies and procedures no matter how nicely your prompt is written. Try again.

Lou Plummer 💖It's the one-year anniversary of the weirdest phone call of my career <a href="https://social.lol/tags/techsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techsupport</a>

Sune AukenHey all you big brain techies, help a fella out here.I have a truly odd problem with my phone. You may have a simple solution; I haven’t the faintest idea what to do.My iPhone’s flashlight has gone out (or almost, see below), and it’s camera only works very partially. Here’s the deal:1/<a href="https://mastodon.world/tags/MastoBrain" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#MastoBrain</a> <a href="https://mastodon.world/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a> <a href="https://mastodon.world/tags/TechProblems" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechProblems</a> <a href="https://mastodon.world/tags/Heeeeelp" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Heeeeelp</a> <a href="https://mastodon.world/tags/iPhone" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#iPhone</a>

Rey :ghosthug:because I just went through this: iOS 18.3 changes your mail inbox. here's how to put it back: First, in mail.app, in the upper right hand corner there is an ellipsis button. tap it & choose "list view" to get rid of the categories banner Second, to hide the user icons: 1. open Settings.app 2. scroll down and tap the “Apps" button 3. scroll down the list of apps and tap “Mail” 4. scroll down and toggle “Show Contact Photos" (and anything else you want to ;) <a href="https://notacult.social/tags/iOS" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#iOS</a> <a href="https://notacult.social/tags/iPhone" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#iPhone</a> <a href="https://notacult.social/tags/mail" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#mail</a> <a href="https://notacult.social/tags/techSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techSupport</a>

Alarmingly BadJust gonna mark this down as “user error” <a href="https://mstdn.social/tags/comic" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#comic</a> <a href="https://mstdn.social/tags/comics" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#comics</a> <a href="https://mstdn.social/tags/techsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techsupport</a>

Bob Young“My daughter’s personal computer, she uses for school work, came up with needing a BitLocker recovery password.”Over the weekend I was contacted by a dad on the other side of the country trying to locate the BitLocker key. This is a very common problem. Microsoft’s position is, “Don’t worry, we store you BitLocker keys for you in your Microsoft account!” Microsoft’s attitude seems like: “I know you’re in water over your head, and you can’t swim, and you’re drowning and choking, but don’t worry, we have life preservers right here on the boat. Come get one!” The reality is that many people have no idea what to do when faced with this challenge.You must protect yourself. Get your BitLocker recovery key for every BitLocker device, and store it safely yourself. You can find information on how to get your recovery key by searching for “find my BitLocker recovery key,” or a similar phrase, using any search engine.If you don’t want to do that, contact me, and I’ll help you get your BitLocker key(s) for a very reasonable fee.<a href="https://infosec.exchange/tags/CallMeIfYouNeedMe" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CallMeIfYouNeedMe</a> <a href="https://infosec.exchange/tags/FIFONetworks" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#FIFONetworks</a><a href="https://infosec.exchange/tags/BitLocker" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#BitLocker</a> <a href="https://infosec.exchange/tags/HelpDesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#HelpDesk</a> <a href="https://infosec.exchange/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a> <a href="https://infosec.exchange/tags/RemoteSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#RemoteSupport</a>

Max LeibmanMe: Have you tried turning it off and then bacon? Them: You mean “back on?” Me: I said what I said. <a href="https://beige.party/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a>

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